Refill, Reuse, Return: A Plastic-Free Rebrand That Built Loyalty
Simple sink-side microcopy—“Refill in three breaths: twist, pour, click”—reduced confusion. Support tickets dropped, adoption rose, and shoppers felt guided rather than judged for trying something new.
Refill, Reuse, Return: A Plastic-Free Rebrand That Built Loyalty
We replaced fuzzy “eco-friendly” with comparative facts: “uses 68% less plastic than our previous bottle.” A QR linked EPD and recyclability map. Repeat purchases climbed 31% in six months.